Retail, 20 metrics & KPI

by / dimanche, 23 août 2015 / Published in KPI & Metrics

Before dashboard creation, it’s important to define metrics and key performance indicators (KPI). Which of them will you use into your dashboard? This choice depends on your function, your strategy and your market. Difference between metric and KPI is objective. A KPI is a metric with an objective, a status and one or more trend(s).

You can use these metrics and KPI for strategical, tactical or operational dashboard. Context and filter will define the level. Be sure to develop your dashboard according on your organizational strategy and with business team, retail analysts and managers.

There are others metrics and KPIs for retail trade. I’m listing some KPIs that I often implement for my clients.

Retail Metrics and KPI list

I propose to present 20 metrics and KPI for retail trade:

  • Discount

  • Gross profit year-to-date

  • Average inventory

  • Sales campaign

  • Sales growth year

  • Total number of stores

  • Retail price

  • Stock turnover days

  • Customers per hour

  • Items

  • Margin per customer

  • Number of items

  • Refund amount

  • Refund count

  • Transaction cancel amount

  • Transaction cancel count

  • Transaction cancel percentage

  • Item discount

  • Item gross profit

  • Item quantity

To calculate these metrics and KPI you need to have access to your data: management system, payroll and HR system, accounting system, POS, CRM, ERP systems.



20′ lists of Metrics & Kpis

 IT kpi HR kpi accounting kpi sales kpi marketing kpi management kpi

food service kpi construction kpi call Centers kpi transport kpi financial retail kpi mediakpi manufacturing kpi Health care kpi

finances kpi assurances finances indic kpi

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David-Marc Petit

David-Marc Petit

Président at DWBI Expert
David-Marc PETIT est le président de DWBI Expert Inc. Il cumule plus de 20 ans d’expérience dans des entreprises de toutes tailles et tous secteurs, sur trois continents, en tant qu’expert en intelligence d’affaires. Il a fait de sa mission la démocratisation de l’intelligence d’affaires (Business Intelligence) pour optimiser les revenus et la performance de ses clients.
David-Marc Petit

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