Health care, 20 metrics & KPI

by / Wednesday, 19 August 2015 / Published in KPI & Metrics
health care

Before dashboard creation, it’s important to define metrics and key performance indicators (KPI). Which of them will you use into your dashboard? This choice depends on your function, your strategy and your market. Difference between metric and KPI is objective. A KPI is a metric with an objective, a status and one or more trend(s).

You can use these metrics and KPI for strategical, tactical or operational dashboard. Context and filter will define the level. Be sure to develop your dashboard according on your organizational strategy and with business team, health care analysts and health care managers.

There are others metrics and KPIs for health care services. I’m listing some KPIs that I often implement for my clients.

Health care Metrics and KPI list

I propose to present 20 metrics and KPI for the health care services:

  • Education funds

  • Emergency visits outpatient

  • Encounters outpatient

  • Errors related to procedure, treatment or test

  • Events, number of events by type and department

  • Expenses per physician FTE

  • Hazardous materials usage

  • Maintained bed occupancy

  • Mean wait time in emergency department (ED) for hospital bed

  • Medication errors, number of errors per 1,000 treatments

  • Nurses attention to needs

  • Patient accounts receivable

  • Patient care hours

  • Patient complaint rate

  • Patient wait times, by process step

  • Patient versus staff ratios

  • Property, plant, and equipment

  • Surgical cases in-patient

  • Surgical cases out-patient

  • Turnover of clinical and non-clinical staff

To calculate these metrics and KPI you need to have access to your data: management system, payroll system, accounting system, health care system.

Read others articles about KPIs and dashboarding in or in our french page


20′ lists of Metrics & Kpis

 IT kpi HR kpi accounting kpi sales kpi marketing kpi management kpi

food service kpi construction kpi call Centers kpi transport kpi financial retail kpi mediakpi manufacturing kpi Health care kpi

finances kpi assurances finances indic kpi

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David-Marc Petit

David-Marc Petit

Président at DWBI Expert
David-Marc PETIT est le président de DWBI Expert Inc. Il cumule plus de 20 ans d’expérience dans des entreprises de toutes tailles et tous secteurs, sur trois continents, en tant qu’expert en intelligence d’affaires. Il a fait de sa mission la démocratisation de l’intelligence d’affaires (Business Intelligence) pour optimiser les revenus et la performance de ses clients.
David-Marc Petit
David-Marc Petit

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