Health care, 20 metrics & KPI
Before dashboard creation, it’s important to define metrics and key performance indicators (KPI). Which of them will you use into your dashboard? This choice depends on your function, your strategy and your market. Difference between metric and KPI is objective. A KPI is a metric with an objective, a status and one or more trend(s).
You can use these metrics and KPI for strategical, tactical or operational dashboard. Context and filter will define the level. Be sure to develop your dashboard according on your organizational strategy and with business team, health care analysts and health care managers.
There are others metrics and KPIs for health care services. I’m listing some KPIs that I often implement for my clients.
Health care Metrics and KPI list
I propose to present 20 metrics and KPI for the health care services:
Emergency visits outpatient
Errors related to procedure, treatment or test
Events, number of events by type and department
Expenses per physician FTE
Hazardous materials usage
Maintained bed occupancy
Mean wait time in emergency department (ED) for hospital bed
Medication errors, number of errors per 1,000 treatments
Nurses attention to needs
Patient accounts receivable
Patient care hours
Patient complaint rate
Patient wait times, by process step
Patient versus staff ratios
Property, plant, and equipment
Surgical cases in-patient
Surgical cases out-patient
Turnover of clinical and non-clinical staff
To calculate these metrics and KPI you need to have access to your data: management system, payroll system, accounting system, health care system.
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