Food services, 20 metrics & KPI

by / Sunday, 16 August 2015 / Published in KPI & Metrics
Food services

Before dashboard creation, it’s important to define metrics and key performance indicators (KPI). Which of them will you use into your dashboard? This choice depends on your function, your strategy and your market. Difference between metric and KPI is objective. A KPI is a metric with an objective, a status and one or more trend(s).

You can use these metrics and KPI for strategical, tactical or operational dashboard. Context and filter will define the level. Be sure to develop your dashboard according on your organizational strategy and with business team, analysts and managers.

There are others metrics and KPIs for food services. I’m listing some KPIs that I often implement for my clients.

Food Services Metrics and KPI list

I propose to present 20 metrics and KPI for the food services (warning: average have to be analyze with standard deviation. If you want you can change average for median):

  • Average revenue per guest

  • Complaints per order

  • Labor cost per guest

  • Minutes per table turn

  • Gross profit on sales

  • Sales and stocktaking discrepancies

  • Stock value

  • Food, dessert, and beverage sales per head

  • Front of house labor percentage

  • Linen costs

  • Revenue per available seat hour

  • Food cost percentage: Food cost over food sales

  • Kitchen labor percentage: kitchen labor cost over food sales

  • Percentage of sales per selling items

  • Stock value

  • Taxes owed

  • Stocktaking discrepancies per department

  • Marketing and advertising costs and cost per response as ratio

  • Press mentions

  • sales per head (across all areas)

To calculate these metrics and KPI you need to have access to your data: management system, payroll and HR system, accounting system, POS, CRM & ERP system.

Read others articles about KPIs and dashboarding in or in our french page



20′ lists of Metrics & Kpis

 IT kpi HR kpi accounting kpi sales kpi marketing kpi management kpi

food service kpi construction kpi call Centers kpi transport kpi financial retail kpi mediakpi manufacturing kpi Health care kpi

finances kpi assurances finances indic kpi


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David-Marc Petit

David-Marc Petit

Président at DWBI Expert
David-Marc PETIT est le président de DWBI Expert Inc. Il cumule plus de 20 ans d’expérience dans des entreprises de toutes tailles et tous secteurs, sur trois continents, en tant qu’expert en intelligence d’affaires. Il a fait de sa mission la démocratisation de l’intelligence d’affaires (Business Intelligence) pour optimiser les revenus et la performance de ses clients.
David-Marc Petit
David-Marc Petit

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